PERSONAL SESSIONS
I get it - things change and sometimes we just can't foresee these things. For this reason there is no charge for cancelled or rescheduled personal sessions up until 24 hours prior to the session.
However, a strict 24 hour cancellation policy does apply to all sessions. Those cancelled within this 24 hour window will be charged for half of the rate.
Any late arrival will subsequently reduce the duration of the session. Please ensure you arrive within 5 minutes before the session.
GROUP CLASS RULES
- Please arrive 5 minutes early, as doors will close when the class begins.
- please wait for your trainer before entering the room
- no cellphones in the room / leave them at the window and on silent
- no chewing gum in the room
- wear suitable clothes where you can move and sweat in + bring sneakers to the cardio classes
GROUP CLASS POLICY
if you need to cancel, you have up to 12 hours before the class to do so. Within the 12 hour time frame, you will be charged and will lose the class. When you want to book into another class that day, you are more than welcome to.
When you arrive 5 minutes (or more) late you will not be permitted in but you are welcome to join another class that day, if there is space.
Please make sure to check the validation date on your class pack!